Grameenphone main target is to offer their customers best services by providing proper valuation of subscriber's precious money and timethe customer service division has set up a target of obtaining customer satisfaction level o at least 85. Service quality, customer satisfaction and customer service quality, customer satisfaction, customer loyalty, the item 1 to 22 in the questionnaire were specified to the measurement of. By safat al mamun rono id: 0820580 an internship report presented in partial fulfillment of the requirements for the degree of bachelor of business administration independent university, bangladesh december, 2011 a working report on customer service (edge and black berry services) of commercial division, grameenphone ltd. Dear sir, i am truly delighted to complete the internship report on the topic of factors influencing customer satisfaction of banglalink i have gathered what i believe to be the most complete information and strategic tools available. Internship report on customer satisfaction of grameen phone by lecturesheets & lecturesheetcom 1 brac university internship report on ccuussttoommeerr ssaattiissffaaccttiioonn ooff ggrraammeeeennpphhoonnee lliimmiitteedd brac business school brac university 66, mohakhali,dhaka.
Customer relationship management is the overall process of building and maintaining profitable customer relationship by delivering superior customer value and satisfaction for that reason banglalink offers lower rate to attract the customer6. Human resource management process in grameen phone in bangladesh description service quality, customer satisfaction, trust and their relationship with customer loyalty in the context of grameenphone 1 acknowledgements it gives me enormous pleasure. Assessing customer satisfaction of grameenphone assessing customer satisfaction of grameenphone [internship report] host organization: grameenphone faculty advisor: md tamzidul islam senior lecturer brac business school brac university prepared by: shabnamshoulin id: 09304002 brac business school, brac university date of submission: 17th july, 2014 letter of transmittal july 17 2014 md. Internship report of business administration grameenphone ltd 2012, spring, id-082011053, mahbubur rahman customer satisfaction level of linde bangladesh limited.
90 theories of customer satisfaction a number of theoretical approaches have been utilized to explain the relationship between disconfirmation and satisfaction. Internship report on customer satisfaction on the services of al-arafah islami bank limited part-1 introduction 11 background of the report: the internship is a dynamic approach for practical knowledge gathered at this study. Internship satisfaction survey your feedback is important to us we are committed to ensuring that you have a positive experience at dell in an effort to continually improve our internship program, we would like your feedback by completing this survey.
Internship affiliation report on grameenphone's vehicle tracking solution (vts) and its integration with the corporate and consumer market an internship report presented to the faculty of business administration, in partial fulfillment of the. Internship report on performance management system of grameenphone ltd 62 conclusion: internship in grameenphone was one of the brightest periods full off excitement, new discovers, ideas, and the most important-an absolutely new environment filled up with new practices and cultures. I to investigate the relationship between pricing and the customer satisfaction j to investigate the relationship between quality of offering and the customer satisfaction.
Grameenphone team tracker is an enterprise solution for business organizations which enables the business managers to improve the speed and quality of field force activity it ensures better field-force management by tracking employees through web and managing tasks in a faster way through both web and sms. Subject: submission of internship report on customer satisfaction of grameenphone dear sir, with due respect, i am submitting my internship report on the topic titled customer satisfaction of grameenphone as a partial fulfillment of my bba program. All reports to post your ad in this page please text to 01711080836 internship report: customer satisfaction of gp comparative customer satisfaction of. Customer's satisfaction is the first and foremost task for telesales department tele-callers are trained to behave in positive manner with the customers also, the customers are constant attention of the trainers and seniors for their performances.
Throughout the report i have got help from a number of resource persons who helped me sincerely to prepare my report firstly, i would like to give my heartiest gratitude to md ali akkas , professor, department of management studies, for agreeing to supervise me during the internship report. Internship report on grameenphone limited, internship report on customer satisfaction about various funded facilities provided by southeast bank ltd. Customer satisfaction, for this matter, is the primary goal that every manufacturing or service company should set for itself in order to achieve its desired results creating satisfied customers however is a very difficult task that requires comprehensive research and profound knowledge of customer desires and needs. Internship report on customer satisfaction executive summary my internship project is divided into three sections there are organization part, project part and analysis part in the project.
Financial statement analysis of grameenphone enviado por zicobaby done or the course fin254 of nsu best of luck for all students :) salvar. Increased customer satisfaction status will raise the service value of gp, increase subscribers usages rate result increase revenue for gp now grameenphone ltd has to consider the gap minimization and maintain alignment with service offering and service quality to maintain the target level of csi. More assignments, reports, presentations, thesis, research papers & internship reports also available here: . Executive summary my internship project is divided into three sections there are organization part, project part and analysis part in the project.