Employee first, customer second (efcs) is a radical new philosophy of hcl technologies through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. Employees first, customers second - book review i chose to read this book which i first noticed in the management section of the airport bookstore i usually stay away from the mba type books because, as all true scientists, i find it a little too esoteric for my taste. When vineet nayar stepped in as president (in 2005) of india's storied global it firm, hcl technologies (hclt), the corporation was doing all right that was the problem — just all right it. Our employees first philosophy we believe that good financial performance is the result of doing the right things for employees first, customers second and shareholders third.
But employees first, customers second is a management approach it is a philosophy, a set of ideas, a way of looking at strategy and competitive advantage. Adopt the philosophy of employees first, customers second, and throw all of their weight behind it according to nayar, the definition of a high-performing team is simple: it's a team that does what others consider to be impossible. And that is how employees first, customer second was born, where the management is in the business of enthusing, encouraging, enabling people, and employees are in the business of customers.
This idea of employees first, customers second, and shareholders third is something that has been championed by richard branson, the outspoken ceo of the virgin group essentially his thesis. Vineet nayar (born 1962) is an indian business executive, author and philanthropist he is the former chief executive officer of hcl technologies (2007-13), founder chairman & ceo of sampark foundation and author of critically acclaimed management book employees first, customers second: turning conventional management upside down (harvard business press, june 2010. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Nayar's efforts started with a simple premise: by putting employees first, hcl could create a culture that attracted and retained creative employees putting the customer second may sound heretical, but it worked. Thank you so much just close your eyes for a minute just go ahead close your eyes for a minute and imagine, that you're standing on the ledge of a building, which is 3 stories high, and imagine that the building is on fire, and if you knew that the right answer for you is to jump in the next 30 seconds, how many of you would jump.
Wegmans, a us retailer, has consistently been rated as one of the best companies to work for in the us by several independent sources it was also one of the rare companies in the retail sector that. We can also afford to do a lot of training - first year, full-time employees receive more than 200 hours of formal training compared to the industry average of 8 hours but we also provide something more intangible and harder to quantify. The business of managers and management should be to enthuse and encourage employees so they can put customers first, says vineet nayar, ceo of hcl technologies. Vineet nayar is the former ceo of hcl technologies and founder of sampark foundation he is also author of the highly acclaimed management book employees first, customers second: turning conventional management upside down (harvard business press, june 2010).
Putting employees first, hcl could create a culture that attracted and retained creative employees putting the customer second may sound heretical, but it worked. Vineet nayar's employees first, customers second: turning conventional management upside down, is a recommended reference guide for advanced level students and business leaders harvard business references nayar's philosophies in case studies. So, my philosophy has always been, if you can put staff first, your customer second and shareholders third, effectively, in the end, the shareholders do well, the customers do better, and yourself. Second, a management approach that came to be called employees first, customers second the central tenet is that management's main responsibility is to do everything they can to maximize the efforts of employees who work in the value zone — the interface between employee and customer where genuine value is created. Vineet argues that how it got to be one of the world's largest it firms is by putting employees first and customers second sounds radical, but when he explains, it makes sense.
In employees first, customers second, hclt ceo vineet nayar describes how he helped his company grow from a middle player to a leader in its field by changing the rules of the game and implementing a short list of highly unconventional management ideas his efforts, and those of his employees, were able to transform the company into a powerful. Business reader's digest employees first, customers second toward self direction two thousand and ten will be remembered as the annus mirabilis for the indian business landscape. The employees first, customers second transformation journey the employees first, customers second (efcs) philosophy turned basic management principles upside down and changed business as.
To this end, branson says he has made sure that virgin prioritizes employees first, customers second, and shareholders third effectively, in the end shareholders do well, the customers do better. Employees first, customers second by vineet nayar by putting employees on top of the pyramid, an organization can hold on to talent while strengthening relationships with customers. That is why branson makes sure his companies prioritize employees first, customers second, and shareholders thirdeffectively, in the end shareholders do well, the customers do better, and your staff remains happy, he says.